Parts Replacement Policy
If you recently received an IRIS USA, Inc product from a retailer and it was damaged or missing parts, please contact the retailer regarding a replacement or refund.
If you have purchased product a while ago and need a small part (buckle, glide, caster, latch, etc) contact Customer Service at IRIS USA, Inc. They will handle your request. The number is 800 320 4747.
Please note that IRIS USA, Inc does not replace larger items such as drawers, frames, lids, and bodies. We maintain inventory of complete units only.